For example, in her case, she first spotted a need: Way back when, she managed customer service for a parts distributor and dealt with the calls from frustrated customers who had been sent the wrong part or couldn’t identify the part they needed because the product name or number was partially rubbed off.
The rest is history. Partpic was born and now that the software is developed, Burks has filed patents.
Read more: The Nuts and Bolts of Scaling a Company
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