Why Do People Love to Hate “Process” but Rail Against Disorganization?

Why do people love to hate “process” but rail against disorganization?  Elizabeth Doty, a former lab fellow of Harvard University’s Edmond J. Safra Center for Ethics and founder of Leadership Momentum, a consultancy that focuses on the practical challenges of keeping organizational commitments, writes an excellent piece for strategy+business on Liberate Your Team With Clear Processes. 

But back to why people love to hate process:

It is because most people associate processes with checklists, forms, and rules — the overseer breathing down their necks. Not surprisingly, leaders wanting to foster innovation and creativity are reluctant to institute such rigid controls and procedures.

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